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FAQ

Frequently Asked Questions

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Standard orders are produced and shipped as quickly as possible in the order that we receive them. You can find our current lead time at the top of our home page as well as in your order confirmation email. Our production lead time indicates when we expect to start tying your order and we try to ship all orders the same day we finish tying them. If shipping is delayed we will contact you as quickly as possible within the lead time to let you know why and when we expect to ship you order.

All custom orders require eight weeks to fulfill unless otherwise noted during the ordering process.

If you need an order produced and delivered by a specific date, contact us and we’ll do our best to accommodate your needs.

CAN I ORDER CUSTOM SIZES, COLORS, PATTERNS, ETC?

We’re happy to tie a custom order to your exact specifications. Pricing for custom orders varies based on size, complexity, and material costs of your order.

Custom one-off patterns require a minimum of six of each pattern and size. Once you place a custom order we’ll tie a sample of any one-off patterns and send you a photograph before proceeding with the order.

Custom orders require an eight week lead time. There are no refunds or returns on custom orders.

If you’re interested in placing a custom order, check out our Custom Order page for more info.

WHY IS THE FLY I RECEIVED NOT IDENTICAL TO THE PHOTOS ON THE SITE?

There are two reasons that the pattern you receive may differ slightly from the photos on our site. First, all of our flies are hand-tied and each of our patterns evolve with feedback we receive over time so there may be some small changes between the patterns as they are photographed on our site and the ones you receive in your order. Second, where possible we try to use natural materials with variable coloring that imitates the variegated coloring of most prey species in a way that solid color, dyed materials can’t replicate.

We’ll do our best to keep the photos on the site up-to-date but we promise that any changes made to the pattern will always be based on real feedback with the intention of improving the fishability of the pattern, not for cost-savings.

WHEN WILL THE PATTERN I WANT BE BACK IN STOCK?

We try our best to keep our permanent patterns in stock but demand sometimes exceeds our tying capacity, particularly around the beginning of Tarpon season. We generally try to restock out-of-stock patterns every few weeks.

Seasonal and Bench patterns are produced in small batches and only available for a limited time.

If a pattern is out of stock but you need to place an order, get in touch with us via our Custom Order page and we’ll do our best to accommodate your needs.

Shipping & Returns

SHIPPING POLICIES

Your flies will ship in a cardboard box to reduce plastic waste. Most standard orders ship in two to three business days after production (see lead time in your order confirmation for an estimate of production time). Custom orders require eight weeks to fulfill unless otherwise noted during the ordering process.

DOMESTIC SHIPPING

Fly orders of $100 or more ship for free via USPS First Class Package Service. Fly orders of less than $100 ship for a flat $5.75 fee anywhere in the US. We utilize USPS First Class Package Service because of it’s reliability and sustainability.

You will receive a Shipping Confirmation email the day your order ships which will include tracking and an estimated delivery date.

INTERNATIONAL SHIPPING

We do not ship internationally.

RETURNS AND EXCHANGE POLICY

Returns are allowed for items in new condition within 7 days of receipt. Email us at returns@twoaught.com with questions or to request a return. A re-stocking fee may apply on returned orders of more than a dozen flies. Absolutely no returns or refunds for custom orders.

CANCELING ORDERS

Email us at sales@twoaught.com to request a cancellation before your order ships. Once your order has shipped please follow the instructions above for returning your order. We reserve the right to withhold a re-stocking fee equal to the credit card processing fee on your order if you cancel. Custom orders cannot be cancelled once paid.

Terms & Conditions

Last updated: December 26, 2022

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the http://twoaught.com website (the “Service”) operated by Two Aught Fly Co, LLC (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.

PURCHASES
If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

The service may employ the use of third party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.

We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

AVAILABILITY, ERRORS AND INACCURACIES
We are constantly updating product and service offerings on the Service. We may experience delays in updating information on the Service and in our advertising on other web sites. The information found on the Service may contain errors or inaccuracies and may not be complete or current. Products or services may be mis-priced, described inaccurately, or unavailable on the Service and we cannot guarantee the accuracy or completeness of any information found on the Service.

We therefore reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

ACCOUNTS
When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

LINKS TO OTHER WEB SITES
Our Service may contain links to third party web sites or services that are not owned or controlled by Two Aught Fly Co, LLC

Two Aught Fly Co, LLC has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

You acknowledge and agree that Two Aught Fly Co, LLC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third party web sites or services that you visit.

USER COMMENTS, FEEDBACK & OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

GOVERNING LAW
These Terms shall be governed and construed in accordance with the laws of Florida, United States, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.

CHANGES
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

CONTACT US
If you have any questions about these Terms, please contact us at help@twoaught.com or by mail using the details provided below:

Two Aught Fly Fishing Co, LLC, 1205 Mariposa Ave, 210, Coral Gables FL 33146, United States

Privacy Policy

Last updated: December 26, 2022

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from twoaught.com (the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store–you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy/customers. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

GOOGLE – https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

AUTOMATIC DECISION-MAKING

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

DO NOT TRACK
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

The Site is not intended for individuals under the age of 18.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at help@twoaught.com or by mail using the details provided below:

Two Aught Fly Fishing Co, LLC, 1205 Mariposa Ave, 210, Coral Gables FL 33146, United States

Frequently Asked Questions

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

We tie all of our flies to order so our lead time varies from about two to six weeks depending on the size and complexity of your order. Custom orders and orders of four dozen or more flies may require more than six weeks to fulfill.

CAN I ORDER CUSTOM SIZES, COLORS, PATTERNS, ETC?

Want one of our patterns in a different color pattern, size, or sink rate? Want a specific hook or material change? Want us to tie something we don’t offer but maybe should? If that’s you, we’re happy to tie a custom order to your exact specifications. Pricing for custom orders varies based on size, complexity, and material costs of your order.

Custom work requires a minimum of six of each pattern and size. Once you place a custom order we’ll tie a sample and send you a photograph before proceeding with the order.

There are no refunds or returns on custom orders.

If you’re interested in placing a custom order, check out our Custom Order page for more info.

If you’re a guide interested in placing an order with us, check out our Guides page for more info.

WHY CAN’T I PLACE AN ORDER?

Periodically we will close our order window by when we’ve received enough orders to push our lead time beyond six weeks. Once we’ve cleared the backlog of orders, we will reopen the order window.

If our order window is closed but you need to place an order, get in touch with us via our Custom Order page and we’ll get back to you with details on our current delivery timeframe based on your needs.

Shipping & Returns

SHIPPING POLICIES

Your flies will ship in a cardboard box to reduce plastic waste. Each box contains your invoice and a detailed list of the included patterns and their designed uses. We tie all of our flies to order so your package will ship as soon as we’ve produced the order. Most orders ship in two to six weeks. Custom orders and orders of four dozen or more may require additional lead time.

DOMESTIC SHIPPING

Fly orders of 6 or more ship for free via USPS First Class Package Service. Fly orders of less than 6 ship for a flat $5 anywhere in the US. We utilize USPS First Class Package Service because of it’s reliability and sustainability.

You will receive a Shipping Confirmation email the day your order ships which will include tracking and an estimated delivery date.

INTERNATIONAL SHIPPING

We do not ship internationally.

RETURNS AND EXCHANGE POLICY

Returns are allowed for items in new condition within 7 days of receipt. Email us at returns@twoaught.com with questions or to request a return. A re-stocking fee may apply on returned orders of more than a dozen flies. Absolutely no returns or refunds for custom orders.

Terms & Conditions

Last updated: June 15, 2020